HorseFil Contact: How to Reach Support, the Order Desk and This Website
Two different lines handle HorseFil support. Call +1 (302) 200-3480, the BuyGoods order desk, for orders, tracking, changes and refunds. Email contact@horsefeil.com (Mon-Fri 9:00am-5:00pm ET) for questions about this website itself, such as pages, typos, privacy or press; that inbox cannot see or change an order. Have your order ID ready either way, and mail returns to the address below, not the office address.
Who do I contact about HorseFil?
| Contact | Handles | Does not handle | Hours |
|---|---|---|---|
| +1 (302) 200-3480 | Orders, tracking, order changes, cancellations and refunds | Questions about the label, ingredients or this website's content | Provided by the checkout's payment processor; call any time |
| contact@horsefeil.com | Website pages, typos, privacy questions and press | Cannot see, change or refund an order | Mon-Fri 9:00am-5:00pm ET |
Picking the right one saves you a wait. A price or shipping problem goes to the phone line every time; a broken link or a question about how we wrote a page goes to email. The two lines do not share a system, so an email about a late order will not reach anyone who can look up your tracking number.
This split is common for supplement sites that run on a third-party checkout. The order desk belongs to the payment processor that handles the money, the shipping and the refund. The website email belongs to the publisher, Horsefeil, and only covers what is printed on these pages. Neither one can override the other's job.
Which contact fits my situation?
| If this happened to you | Contact | What to expect |
|---|---|---|
| Your order has not shipped after several days | +1 (302) 200-3480 | The desk checks the order status and gives you a tracking update |
| You want to switch to a different pack size after paying | +1 (302) 200-3480 | Ask before the order ships; changes are easier before it leaves the warehouse |
| You want a refund inside the 60-day window | +1 (302) 200-3480 | They start the return process and give you the returns address and steps |
| A page here has a wrong price, date or broken link | contact@horsefeil.com | We check it and correct the page, logged on the about page |
| You are a journalist or researcher with a question | contact@horsefeil.com | We reply during business hours with what we can confirm |
| You have a privacy question about this website | contact@horsefeil.com | We answer directly; this is not the order desk's area |
If your situation is not on this list, use the same rule as everywhere else on this page: order-related goes to the phone, website-related goes to email.
What does the order desk handle?
Call +1 (302) 200-3480 for anything tied to an order: a missing shipment, a wrong address, a pack you want to change, or a refund inside the 60-day guarantee. This line is run by BuyGoods order desk, the payment processor behind the checkout, not by our website team.
That split exists because the checkout, the shipping and the refund all run through the payment processor's systems, which our website does not have access to. The order desk can see your purchase; we cannot.
Keep your order ID somewhere you can find it. It is the fastest way for the desk to pull up your order and skip the back-and-forth.
The order desk can also change an address before a package ships, cancel an order that has not left the warehouse yet, or walk you through starting a return inside the 60-day guarantee window. What it cannot do is answer questions about the ingredient amounts or the research on this site; that is what this website, not the order desk, is for.
What does the website email handle?
Email contact@horsefeil.com for anything about this website, not your order: a typo you spotted, a link that does not load, a question about our privacy policy, or a press request.
We read and answer this inbox Mon-Fri 9:00am-5:00pm ET. A message sent on a weekend or a holiday gets a reply the next business day.
This inbox cannot see your order. It cannot check a tracking number, change a shipping address or process a refund. If your message is about any of those, call +1 (302) 200-3480 instead. We will point you back to the phone line rather than pretend we can help from here.
What this inbox is good for: telling us a fact on this site is wrong, asking how we sourced a study, flagging a page that will not load properly, or requesting information for a story or a report. We read every message ourselves; there is no automated reply pretending to be a person.
Where do I send mail or a return?
| Address | Use it for | Do not use it for |
|---|---|---|
| 225 Liberty Street, Floor 12, New York, NY 10281, USA | General correspondence to the publisher, press and legal mail | Returning bottles for a refund |
| 180 Maiden Lane, Floor 6, New York, NY 10038, USA | Mailing bottles back for a refund, with your full name, email and order ID enclosed | General mail or press requests |
Sending a return to the office address instead of the returns address can slow your refund down while it gets forwarded. Use the returns address above, and call +1 (302) 200-3480 first to confirm the return is expected. Full guarantee terms are on the HorseFil guarantee page.
Buyer pays return shipping. Use a tracked service. That is a real cost of a refund worth planning for, and it is one of the common complaints we flag plainly rather than leave out. A tracked, insured envelope is usually enough for a few bottles and gives you proof the return arrived if a question ever comes up.
What should I have ready before I call or email?
Both lines move faster when you already have these on hand.
A short call or a short email works better than a long one. Gather these first, and most questions get answered in one exchange instead of three.
- Your order ID, from the confirmation email or the checkout receipt
- The email address you used at checkout
- Which pack you bought: 2, 3 or 6 bottles
- The approximate purchase date
- A short, specific description of the issue: late shipment, wrong item, unwanted pack, refund request
- For a return: the unopened or partly used bottles themselves, ready to mail with tracking
- For a website question: the exact page URL or the section you are asking about
None of this is required to reach out. It just moves things along faster on both ends, especially over the phone where reading out a long order number is easier than spelling out an issue from scratch.
How do I actually reach the right person?
Put together, here is the whole path from "something is wrong" to "it is fixed," in four steps.
Pick the right contact
Order issue: call +1 (302) 200-3480. Website issue: email contact@horsefeil.com. Using the wrong one just adds a redirect, since neither team can act on the other's queue.
Give your order ID first
Say or type it before explaining the issue. It lets the desk pull up your order right away instead of asking you to repeat details.
State the outcome you want
A tracking update, an address change, a different pack, or a refund. Being specific speeds up the call more than describing the whole backstory.
For a refund, mail it back
Send bottles to 180 Maiden Lane, Floor 6, New York, NY 10038, USA with your name, email and order ID. Buyer pays return shipping. Use a tracked service. Refunds post 3-5 business days after the return is credited, then 5-10 days to show on the card, so budget a couple of weeks between mailing the package and seeing the money.
If a step does not resolve things, ask the order desk what happens next rather than starting over from a different channel. Consistency gets you further than switching contacts mid-issue.
Contact: common questions
What is +1 (302) 200-3480?
The BuyGoods order desk for HorseFil. Call it for orders, tracking, order changes, cancellations and refunds.
Can I email HorseFil about my order?
Use the phone line, +1 (302) 200-3480, for orders. The website email at contact@horsefeil.com cannot see or change an order, so it cannot help with tracking or refunds.
What does contact@horsefeil.com handle?
Questions about this website: typos, broken links, privacy questions and press. It replies Mon-Fri 9:00am-5:00pm ET.
Where do I mail a HorseFil return?
180 Maiden Lane, Floor 6, New York, NY 10038, USA, with your full name, email and order ID enclosed. That is different from the office address, which is not set up to receive returns.
Is the office address the same as the returns address?
No. The office handles general correspondence; the returns address is only for mailing bottles back for a refund.
What should I have ready before I call the order desk?
Your order ID, the email you used at checkout, which pack you bought, the purchase date, and a short description of the issue.
Does the order desk work at HorseFil's office?
No. It is run by BuyGoods order desk, the payment processor behind the checkout, separate from the website's office.
How fast will I get a reply from the website email?
During Mon-Fri 9:00am-5:00pm ET, usually the same or next business day. It does not process refunds or track packages.
Keep reading
Does HorseFil have a money-back guarantee?
The full 60-day guarantee terms and how to claim one.
Read →What is the HorseFil refund policy?
Refund timing, return shipping and what happens after you mail it back.
Read →Who publishes this HorseFil website?
Horsefeil, the official U.S. shop, and how we check what we publish.
Read →Order HorseFil from the official U.S. shop
30 gummies per bottle, one a day. Packs run from $158 for 2 bottles to $294 for 6 bottles, with free shipping and a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
