HorseFil Refund Policy: How to Return an Order and Get a Refund
To get a HorseFil refund, call +1 (302) 200-3480 within 60 days of purchase, then mail the bottles to 180 Maiden Lane, Floor 6, New York, NY 10038, USA with your name, email and order ID. You pay return shipping. Refunds go out 3-5 business days after the return is credited, then 5-10 days to show on the card. The website email cannot see orders.
HorseFil refund policy, in plain words
If HorseFil is not right for you, you can ask for your money back within 60 days of purchase. This page walks through the return process step by step, in plain words, using only what the sales page and order desk have told us.
+1 (302) 200-3480. That is the order desk, and it is the only place that can start a refund, check your order, or tell you what your specific terms are. The website email at contact@horsefeil.com cannot see orders.
Why can't I just email for a HorseFil refund?
This site runs on two separate contact points, and they do different jobs.
Website email
contact@horsefeil.com, staffed Mon-Fri 9:00am-5:00pm ET. It handles pages, typos, privacy and press (the website email cannot see orders). It has no connection to the order system, so it cannot look up a purchase, start a refund, or confirm a delivery.
Order desk (phone)
+1 (302) 200-3480, described on the sales page as BuyGoods order desk: orders, tracking, changes and refunds. This is the number that can see your order and act on a refund request.
If you send a refund request by email, expect a reply pointing you to the phone number, not a resolution. Calling first saves a step.
How do I return HorseFil for a refund?
Call the order desk
Phone +1 (302) 200-3480. Tell them you want to return your order and ask for a refund. Have your order ID ready; it is on your confirmation email.
Get the return instructions for your order
The desk will confirm the return address and what to include. As of this page's last update, returns go to 180 Maiden Lane, Floor 6, New York, NY 10038, USA.
Pack the bottles and write your details inside
Include full name, email and order ID inside the box, on paper, not just on the shipping label.
Ship it back yourself
Buyer pays return shipping. Use a tracked service.
Wait for the refund
3-5 business days after the return is credited, then 5-10 days to show on the card.
Where do I mail a HorseFil return, and what do I include?
| Detail | What to use |
|---|---|
| Return address | 180 Maiden Lane, Floor 6, New York, NY 10038, USA |
| Include inside the box | full name, email and order ID |
| Who pays return shipping | You, the buyer |
| Shipping method | A tracked service (the sales page does not name one, so any trackable carrier works) |
| Order ID | Get it from your confirmation email, or ask the order desk to remind you |
Who pays return shipping on a HorseFil refund?
You pay the cost of shipping bottles back. The order desk does not send a prepaid label, at least as far as anything published says, so budget for a small shipping cost on top of the return itself.
Two practical reasons to use a tracked service rather than a plain envelope or the cheapest possible option:
- A tracking number is your proof the package was sent and received if a question ever comes up
- An untracked return that goes missing in the mail has no record for the order desk to check against
Keep the tracking receipt until your refund shows up on your card, then you can safely let it go.
How long does a HorseFil refund take to process?
| Stage | What happens |
|---|---|
| You mail the return | You ship the bottles at your own cost, ideally tracked |
| The return is received | Timing depends on your carrier and the return address |
| The return is credited | The order desk confirms your return has arrived and been processed |
| Refund is issued | 3-5 business days after the return is credited |
| Refund shows on your card | 5-10 days after it is issued |
Total time from mailing a return to seeing money back can run a few weeks. That is ordinary for a mailed refund, not a sign of a problem. If it runs noticeably longer, call +1 (302) 200-3480 for a status check.
Does an opened HorseFil bottle still qualify for a refund?
We could not confirm, from anything published, whether an opened or partly used bottle changes your refund. Some sellers accept opened bottles under a satisfaction guarantee; others only accept unopened stock. The terms for this specifically print on the sales page at checkout, and we are not going to guess at a rule we have not seen in writing.
Our advice: ask the order desk at +1 (302) 200-3480 about your specific order before you mail anything back. They can tell you what applies to the pack you bought and whether an opened bottle changes the process. Do not rely on a general answer from this page, or from any other website, for that specific detail.
Can I return just some of the bottles in a multi-bottle pack?
If you ordered a multi-bottle pack and only want to return some of the bottles, or you are unsure whether a partial return is possible, that is another detail to raise directly with the order desk at +1 (302) 200-3480 rather than assume from this page.
What we can say is that the guarantee window itself, 60 days from purchase, applies to your order as a whole, not bottle by bottle. Compare that timeline against how long each pack actually lasts on the HorseFil pricing page before you decide whether to return the full pack or keep it going.
What if I bought HorseFil somewhere other than the official shop?
This refund policy describes orders placed through the official checkout at horsefeil.com. If you bought HorseFil from a marketplace listing or another reseller, that seller sets its own refund rules, and the order desk described on this page may not be able to see or act on an order it never processed.
If that is your situation, contact the seller you actually paid first. For more on telling the official shop apart from other listings, see where to buy HorseFil.
What if I want to cancel a HorseFil order before it ships?
If you change your mind soon after ordering, before the package has even shipped, calling +1 (302) 200-3480 right away is still the right move. The order desk handles changes as well as refunds, and catching an order before it ships can be simpler than processing a full mailed return once it has arrived.
We have not seen a published cutoff for when a cancellation is possible versus when it has already moved too far into shipping to stop. The safest approach is to call as soon as you know, and let the desk tell you what is still possible for your order rather than guessing yourself.
What should I keep on hand in case I need a refund?
A refund goes more smoothly when you can answer a few basic questions on the call, so it helps to keep these on hand from the moment you order, not just when something goes wrong.
- Your order confirmation email, which has the order ID
- The card or payment method you used, in case the desk asks
- The date you placed the order
- Any tracking numbers, both for delivery and for a return you send back
None of this is required to start a conversation with the order desk, but having it ready turns a multi-call process into a single one.
Quick reference: who do I contact about a HorseFil refund?
| Question | Who to contact | How |
|---|---|---|
| Start a refund or return | Order desk | +1 (302) 200-3480 |
| Check order status or tracking | Order desk | +1 (302) 200-3480 |
| Change an order before it ships | Order desk | +1 (302) 200-3480 |
| Typo on this page, privacy or press | Website email | contact@horsefeil.com |
One more time, because it is easy to miss: the website email cannot see orders. Every refund question goes through the phone line above.
Refund Policy: common questions
What is HorseFil's refund policy?
You can return your order within 60 days of purchase for a refund. Call +1 (302) 200-3480 to start, then mail the bottles to 180 Maiden Lane, Floor 6, New York, NY 10038, USA.
Can I email for a HorseFil refund?
The website email, contact@horsefeil.com, cannot see orders. Refund requests go through the order desk at +1 (302) 200-3480.
Where do I mail a HorseFil return?
180 Maiden Lane, Floor 6, New York, NY 10038, USA, with your full name, email and order ID inside the box.
Who pays for return shipping?
You, the buyer. Use a tracked service so you have proof the return was sent.
How long does a HorseFil refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, after the return is received and credited.
Do opened HorseFil bottles qualify for a refund?
We could not confirm this from anything published. The terms print on the sales page; ask the order desk about your specific order.
Do I need my order ID to get a refund?
Yes. The order desk uses it to find your purchase and process the return.
Does the refund policy apply if I bought HorseFil elsewhere?
No. It applies to orders placed through horsefeil.com. A different seller sets its own rules, and this order desk may not see that order.
Keep reading
Does HorseFil have a money-back guarantee?
The 60-day window explained, and how it lines up with each pack.
Read →How much does HorseFil cost?
Pack totals, real cost per day, and which pack to pick.
Read →Where to buy HorseFil
Why the official shop is the safer place to order, and how to spot a reseller listing.
Read →Order HorseFil from the official U.S. shop
30 gummies per bottle, one a day. Packs run from $158 for 2 bottles to $294 for 6 bottles, with free shipping and a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
